This month’s edition of FACES features Chalil Ntcheintel, Quality Officer at NET2GRID. Chalil joined the team in the Greek office within 2022, but he has already had a major impact on how the company sets integral processes and standards. He is a graduate of Aristotle University in Thessaloniki where he obtained his degree in electrical and computer engineering, but his career has never boxed him into one particular pathway. Let’s get to know him better.
1. Chalil, thank you for taking time out of your busy schedule to chat with us today. You recently joined the team at NET2GRID Hellas after almost 10 years of working abroad in various technical and non-technical roles, including positions as a procurement manager and proposal manager. What was it about NET2GRID that made you want to apply?
Thank you for having me! Returning to Greece after a long stay abroad was always in the back of my mind and I was on the lookout for the right opportunity. Through a Linkedin post I came into contact with NET2GRID; the position offered was very intriguing and I decided to take the leap. Being back in my hometown of Thessaloniki, working for an international company in the scale-up phase, and contributing with my experience gained abroad and in diverse industries was a great choice. I am really glad I made it!
2. In your opinion, why does quality management matter so much to a company? How does NET2GRID ensure quality standards?
Quality Management is a diverse discipline encompassing all aspects of business operation. It oversees all activities and tasks needed for a company to maintain a certain level of excellence. As NET2GRID is scaling up as a company, quality management is becoming crucial for the smooth functioning of the organization and to ensure continuous customer satisfaction. To this end, NET2GRID is implementing internationally recognized standards and best practices. 3. As a quality assurance officer, part of your job is to spot internal gaps where improvements can be made. What is your approach to setting forth processes and seeing that they are understood and followed by all employees?
The approach followed is the Plan-Do-Check-Act cycle, an iterative design and management method used in business for the control and continual improvement of processes and products. My role includes liaising extensively with colleagues and management, listening to their input for improvement, evaluating the current ways of operation, and trying to devise the necessary steps to implement concrete improvement measures. Close communication with my colleagues throughout the design and implementation of such measures ensures the processes are understood, followed and, most importantly, owned by all parties involved.
4. Your career has been anything but sedentary. You have worked in Germany, the Netherlands, the Middle East, and your native Greece. What has the vast variety of international work settings taught you about cooperating with colleagues from backgrounds different from your own?
It certainly improved my listening skills. Effective communication with people from different backgrounds is achieved through active listening. Being conscious of cultural differences is also crucial since the same topic can be expressed in a vastly different way depending on the individual’s culture. It was a very valuable experience that taught me to consider different viewpoints much more carefully and not just in a professional setting.
5. When you’re not in the office, where might we find you?
When not in the office, you can find me walking around the city rediscovering places that have changed in the years since I was abroad, meeting with friends, and walking my dog!