Energy Customer Engagement & Personalised Services from NET2GRID Now Available on SAP® Store
Built on SAP Business Technology Platform and leveraging SAP Extension Suite and SAP Integration Suite, NET2GRID’s solution delivers transparent energy insight and user engagement services to utility customers
Zeist, The Netherlands — Thursday 8 April 2021 — NET2GRID today announced that its Energy Customer Engagement & Personalised Services solution is now available on SAP® Store. Built on SAP Business Technology Platform, the solution delivers energy insight and user engagement services to utility customers.
“We are proud to be an SAP partner and we are excited that our Energy Customer Engagement & Personalised Services solution is now available on SAP Store,” says Bert Lutje Berenbroek, NET2GRID’s founder and CEO. “We have a vision of creating an intelligent, transparent, and cleaner energy value chain by translating energy consumption data into smart, personalized services. With our solution now available on SAP Store, we can benefit from SAP’s global reach, enabling the solution to be readily available for businesses that use SAP technologies with only minimal set-up efforts. Take the billing service, as an example. With Time of Use (ToU) tariffs becoming more and more available, NET2GRID can offer a bill split per activity, aggregated over different ToU tariffs and periods in a very cost-effective way.”
The core functionality of Energy Customer Engagement & Personalised Services include:
Energy bill transparency: The solution disaggregates total energy consumption into a daily and personal list of itemized household events and activities, allowing the end-user to see how much energy is consumed in each category. Our clients have seen Net Promoter Score increase from -13 all the way up to 65, on average, due to increased user engagement and financial benefits for end-users.
Cost-saving on energy: Total household energy consumption insights are broken down per appliance type and event category, providing personal, relevant, and actionable energy-saving tips to help reduce costs.
Energy load forecasting: For energy retailers and utilities, NET2GRID’s solution offers a highly accurate, Advanced Metering Infrastructure (AMI) load forecasting service with a less than a 2% error margin. The solution reaches these high-quality forecasting results for day-ahead forecasts to year-ahead, long-term aggregated load predictions.
Engage customers in Electric Vehicle (EV) rate plans or virtual power plant schemes: NET2GRID identifies EV owners and clusters them in a target group for campaigns so that energy suppliers can offer EV rate plans and integration with demand response controls to upsell to virtual power plant schemes and earn money with their investments. For example, users can have EV car chargers upgraded to smart charging devices at low tariffs. The leads generated for EV can also be generated for renewables and energy savings solutions like heat pumps and insulation.
Homeowner property investment recommendations: With the actionable energy insights from Energy Customer Engagement & Personalised Services, a utility or energy supplier can upsell to energy-saving solutions like insulation, heat pumps or renewables, as an output of NET2GRID’s “Next Best Actions” AI engine.
Energy Customer Engagement & Personalised Services is currently available for a free trial on SAP Store.
SAP recently brought together SAP Store and SAP App Center into one single marketplace at store.sap.com. It delivers a simplified and connected digital customer experience for finding, trying, buying, and renewing more than 1,800 solutions from SAP and its partners. There, customers can find the SAP solutions and SAP-validated partner apps they need to grow their business. And for each purchase made via SAP Store, SAP will plant a tree.
NET2GRID is a partner in the SAP PartnerEdge® program. As such, it is empowered to build, market, and sell software applications on top of market-leading technology platforms from SAP. The SAP PartnerEdge program provides the enablement tools, benefits, and support to facilitate building high-quality, disruptive applications focused on specific business needs – quickly and cost-effectively. The program provides access to all relevant SAP technologies in one simple framework under a single, global contract.
NET2GRID is an award-winning, AI-enabled company that empowers utilities and energy retailers to provide actionable insights to their customers based on analysis of their energy usage data. Through our service, we aim to enhance the gross margin of utilities, improve the customer engagement experience and contribute towards accelerating the world’s energy transition to a sustainable future.
We provide energy suppliers the tools which enable them to service their own customers better by using the energy usage data they already possess; historical, smart meter, or real-time data. At the core of our expertise lies cutting-edge AI machine learning services in energy insights & energy consumption prediction.
Additionally, NET2GRID has in-house developed low-cost hardware to unlock real-time meter data for global markets that are self-installable. Our service is used by energy suppliers worldwide and we help them to build a loyal customer base of satisfied customers, reduce their costs and expand their business by generating upsell and cross-sell leads towards energy-saving solutions. We also help our clients include residential products like EV, PV, heat pumps into an integrated Home Energy Overview with Virtual Power Plant capabilities.
The company was founded in 2011 and holds offices in the Netherlands and Greece.
SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE in Germany and other countries. Please see https://www.sap.com/copyright for additional trademark information and notices. All other product and service names mentioned are the trademarks of their respective companies.
Any statements in this release that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. All forward-looking statements are subject to various risks and uncertainties described in SAP’s filings with the U.S. Securities and Exchange Commission, including its most recent annual report on Form 20-F, that could cause actual results to differ materially from expectations. SAP cautions readers not to place undue reliance on these forward-looking statements which SAP has no obligation to update and which speak only as of their dates.
For more information, press only:
Bert Lutje Berenbroek
Tel: +31 30 304 00 86