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Personalized customer engagement

Optimize JD Power scores, behavioral energy efficiency & non-wires alternatives

NET2GRID EnergyAI® transforms AMI data into AI-powered user engagement that can help utilities optimize energy efficiency initiatives and make the customer a symbiotic part of the grid.

Key Benefits

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Reduce cost to serve

Drive program participation

Outperform energy efficiency mandates

Use Case

Bill transparency & anomaly detection

Prevent bill shock & disruptions to customer service. Reduce cost-to-serve by up to 60% with appliance-level insights and proactive bill alerts.

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Clear bill breakdowns using smart meter (AMI) data

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High-bill alerts before statements are issued

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Instant identification of usage spikes (HVAC, EV, heating)

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You always have an overview and there is no nasty surprise at the end of the year.

Ilona Schubert

Use Case

360° customer energy intelligence

Use data to identify EVs, solar, heat pumps, and behavioral patterns to drive smarter program targeting.

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Detection of DERs behind the meter

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Identification of EV charging behavior

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Premise-level load insights for targeted outreach

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Personalized “what-if” bill simulations

Watch how Luminus uses energy insights to enhance personalization.

Use Case

Demand response & grid flexibility

Turn engaged customers into flexible grid resources through personalized nudges and targeted enrollment.

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Targeted recruitment for behavioral DR & ToU programs

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Off-peak EV charging nudges

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Peak reduction insights

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Read how enviaM put behavioral demand response in practice for its customers in Germany.

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Discover deployment options

Deploying EnergyAI® on the edge or in the cloud helps you integrate flexibly with existing AMI 1.0/2.0 infrastructure and CX platforms, GIS, DERMS, and ADMS systems for secure, scalable visibility and control.

Why leading energy players choose NET2GRID EnergyAI®

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Our partnership with NET2GRID extends the value of next-gen AMI, bringing AI‑driven, on‑the‑edge insights directly into how utilities plan, operate, and engage customers. Together, we’re enabling a more flexible and intelligent grid.

Marcos Aguirre,

Portfolio Manager

I am proud to offer a home energy management solution that will deliver unprecedented customer experiences. Any utility seeking to help their customers with home energy management will find it impossible to overlook the undeniable value of this combined solution.

Rahul Prakash,

CEO

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In the project with Hydro One and NET2GRID, we wanted to turn the AMI 2.0 infrastructure update into a way to engage customers, share insights, and build a smarter, more responsive grid in a fast and nimble way.

Dr. Andrea Nuesser,

President

Consumer load disaggregation allows customers to take their energy consumption into their own hands. Utilities can engage with their customers regarding their carbon footprint and energy usage. We are excited to collaborate with NET2GRID!

Don Reeves,

Senior Vice President, Outcomes

Proven Results

50%

surveyed users reduced energy consumption significantly

$340

yearly savings per household

60%

reduction in service calls

Ready to transform customer relationships?

Let’s build a better energy future, one personalized experience at a time.

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