Summary
Discover how E.ON Germany partnered with NET2GRID to overcome regulatory and technical barriers to launch the E.ON Smart Control app. Powered by NET2GRID hardware, NILM technology, and cloud platform, the solution turned basic digital meters into real-time energy insights engines to drive customer satisfaction, daily app engagement, and active energy reduction.
Challenge
Energy providers in Germany face complex regulatory and technical hurdles for meter data acquisition. Strict GDPR and BSI standards, combined with limited smart meter rollouts, leave most households with basic digital meters that lack remote readout capabilities. Frequently located in basements out of Wi-Fi range and without power supply, these meters made gathering reliable data difficult. E.ON Germany aimed to overcome these barriers to deliver an advanced energy insights service that increases customer engagement and promotes sustainability.
Solution
E.ON partnered with NET2GRID to deploy a hardware and software solution tailored to the German market. Using energy reader hardware with long-range (LoRa) and short-range (Wi-Fi) communication, digital meters were upgraded into real-time streaming devices compliant with TÜV and BSI security standards. Via the E.ON Smart Control app, data flows into NET2GRID's Non-Intrusive Load Monitoring (NILM) disaggregation technology and Service Delivery Platform, giving consumers live tracking, itemized device consumption, high-usage alerts, peer comparisons, and monthly bill checks.
Results
The rollout established a high benchmark for digital utility engagement, boosting customer loyalty, app interaction frequency, and overall satisfaction. By providing full transparency into usage patterns, the platform helped users identify energy-intensive appliances and lower their electricity consumption and costs. High disaggregation accuracy across difficult installation environments also earned the solution top industry recognition in independent Smart Home evaluations.
"Customers love our E.ON Smart Control app and the services we are offering create real added value. E.ON Smart Control represents the spirit of the digital generation, providing the possibility to save money and to protect the environment at the same time."
Jens Puknat
Head of Smart Control E.ON Energie Deutschland
Download the full case study to read about:
The solution in detail
The achieved results including customer testimonials
The service features
Types of disaggregated appliances
App screenshots
Reviews and ratings of the service
