Customer Intelligence
Enrich your customer profiles
Identify Next Best Actions
Tap into richer customer profiles to improve customer segmentation, offer personalised services and generate new revenue streams.
Improve customer intelligence
Access richer customer profiles and cluster user groups to offer personalised marketing.
Whole home profiles,
demographics, lifestyle, household routines
Appliance energy usage, appliance upsell propensity profiles
Customer segmentation
Identify Next
Best Actions
Make your support centre call agents smarter, educate your customers and upsell to new value services.
Personalised 360° customer view
Personalised energy saving recommendations
Next Best Actions
based on relevant consumer information
Build new
revenue streams
Broaden your product portfolio and become an energy services provider.
Design Time of Use tariffs and new contract forms
Solar panel installations or appliance replacement offers
Renewable energy products (EV smart charging, smart
heat pumps)
How we do it
We provide you with rich 360° data to significantly enrich your customer intelligence.
Appliance information
Home information
Resident information
Why NET2GRID's Customer Intelligence?
Access to rich customer profiles based on the most accurate disaggregation in the market
Proven technology resulting from 10 years of solid experience in the field
Global reach; algorithms resilient across continents and customer profiles
"If you know how much the customer is consuming and what is their energy profile, you can help by offering the best photovoltaic solution for their homes."
Antonio Coutinho
CEO, EDP Innovation
