Testimonials
Check out what our utility customers, the end users, our partners, and funders have said about our solutions and services.
Customer stories
Customer Satisfaction
Energy Disaggregation
E.ON Germany developed the E.ON Smart Control app, a service with which customers can view and control their electricity consumption in detail. NET2GRID was the platform and energy disaggregation supplier of the solution.
Results
60
NPS Score
90%
Accuracy of energy disaggregation
80%
Coverage of residential energy consumption
"Customers love our Smart control app and the services we are offering create real added value. Provides the possibility to save money and to protect the environment."
Jens Puknat
Head of SmartControl app, E.ON
What end users said
Joachim Klein
‘’Noteworthy even for smaller households. And geared towards sustainability.''
Celephai
‘'I am very happy. I keep a close eye on my electricity consumption. It tracks live the power guzzlers in my household.''
Original post
Loyalty Booster
Happy Hour
enviaM chose NET2GRID to implement an electricity ‘Happy Hour’ service for its customers.
Results
Curious to know how
enviaM customers perceive the Energy Happy Hour?
Watch what Franziska Kraft, Product Innovation Specialist
at enviaM has to say!
"During COVID, we gave our customers a month of 100% happy hour. Electricity consumption rose sharply at that hour and they used their app more often. Customer gratitude, satisfaction and loyalty were significantly increased."
Christoph Herrmann
Product Development Team Member
What end users said
Jana V. aus Leubsdorf
‘’Since we have the Happy Hour even my husband is interested in the washing machine and the dryer. From 7 o'clock our appliances are on fire!’’
Rene S.
‘’We were at a wedding and were worried that the iron at home was still on. With the iONA app we were able to check our current power consumption and relax again.’’
Digital Journey
Build Transparency
NeN Energia and NET2GRID partnered and offered Il Robo, a small device allowing for energy consumption monitoring on the appliance level at home.
Results
Curious to know how energy consumption insights improve the lives of NeN Energia customers?
Watch what Camille Vial, Head of Growth at NeN has to say!
"NET2GRID's top-notch NILM (Non-Intrusive Load Monitoring) technology will contribute towards Il
Robo's success."
Camille Vial
Head of Growth, NeN Energia
What end users said
Andrea Galeazzi
‘’We can find out the percentage of the total energy consumption and for which home appliances: devices in standby, cooling, washing, cooking, etc. Very useful are the app alerts to avoid power cuts and the advice to help us consume less’’
Energy Services
Energy Disaggregation
EDP uses NET2GRID's energy disaggregation services in Portugal.
Discover how NET2GRID differentiates from
the competition.
Watch what Antonio Coutinho, CEO of EDP Innovation,
has to say!
Green Finance
Personalised advice
Rabobank offers its customers energy insights, powered by NET2GRID, via their banking app, in order to make their homes more sustainable.
"1/4 of users visit the energy insights feature in our banking app at least once a week. It's impressive that people are even returning to provide feedback on improvement!"
Petra Eussen
Product & Innovation Manager, Rabobank
