Articles

  • Mirka Karra

Case study: Unlocking new revenue streams for EnergyAustralia

A Real-time customer experience leading to NPS booster


Challenge

EnergyAustralia wanted to find a way to cost-effectively capture and analyze high-resolution household energy consumption data in real-time so customers could better understand their electricity costs (...)


Solution

In 2020, EnergyAustralia decided to integrate NET2GRID’s Ynni software with PowerPal's optical sensor and run a trial with 100 residential customers to validate their customers’ need for insight and actionable control over their energy usage (...)