NET2GRID SmartBridge

Customer Success Lead

We’re expanding our team, contact us for a quick chat or apply immediately!

About NET2GRID

 

NET2GRID was founded in 2011 with the mission to build an ecosystem of devices and services to drive energy efficiency and savings at home while helping utilities worldwide to; improve customer engagement, increase NPS, reduce churn rates and reduce the cost to serve. At the core of our services are our NILM algorithms that are capable of disaggregating the energy bill in individual appliance consumption level and determining their energy efficiency.


NET2GRID offers low-cost, cloud based solutions connected to a Service Delivery Platform. Our extensive portfolio allows us to operate in Europe, US, Australia and Canada while our unique ground truth datasets allows us to achieve >90% accuracy. NET2GRID hardware supports a range of communication protocols, such as Zigbee, WiFi, BLE, LoRa, M-BUS.


Our sophisticated energy insights platform comes with a user friendly mobile app (Ynni) that offers; appliance itemisation, energy disaggregation, personalised tips, gamification, and bill prediction that prevents customers’ bill shock.

NET2GRID operates offices in Zeist (The Netherlands), Thessaloniki (Greece) and Germany.

Is that something you’d like to contribute to?

 

Your role:

 

  • You are the direct contact point of existing clients on a day to day basis to support the execution of pilots with customers and resolve any support issues that arise
  • Coordinate support activities between development and communicate to customers and accountmanagement
  • Maintain and create support documentation
  • Coordinate the local field testing activities in cooperation with Development and Accountmanagement
  • Perform problem analysis of recurring issues

 

Who you are

 

You have a technical education in electronics/ IT. You are service minded and have excellent communication skills.You are a self starter and love to work in a changing environment. You are a social person and a team player. You have experience in coordinating roles in a customer service environment, preferably in the energy sector or another B2B-area. You have a basic understanding of project management principles.

 

Other requirements:

 

  • Structured way of working
  • Full Professional Proficiency in English both in speaking and writing
  • Proficient with Google GSuite tools
  • An eye for detail
  • Some international travelling necessary

 

Why work at NET2GRID?

 

NET2GRID offers a dynamic start-up environment where you would be able to take your career to the next level. You will get the chance to work with the largest energy and services companies and make an impact in the digital energy transformation. Salary is based on skills and experience.

Contact Dimitrios at hr@net2grid.com